Terms of service

Article 1 (Introduction)

1. These Terms of Use set forth the basic usage conditions for the EC site ANDOR ONLINE operated by NOOR Co., Ltd. (hereinafter referred to as "the Company"). Members shall use this site after agreeing to these Terms of Use and all help and usage guides regarding the use of this site as stipulated by the Company. The Company shall consider that members have agreed to the contents of these Terms of Use at the time they use this site.
2. In the event that the provisions of these Terms of Use differ from those of the individual Terms of Use (including help and usage guides related to the use of this site, hereinafter referred to as "Individual Terms of Use"), the provisions of the Individual Terms of Use shall take precedence over these Terms of Use.


Article 2 (Definitions)

In these terms of use, the following terms are used with the following meanings.

(1) "This site" is the EC site ANDOR ONLINE operated by our company.
(2) "Terms of Use, etc." These Terms of Use and individual Terms of Use
(3) "This service" refers to the services provided by our company to members based on the terms of use and other regulations.
(4) "Member" An individual or corporation that agrees with our terms of use and receives the provision of this service
(5) "Password" A combination of letters and numbers entered to obtain authentication when a member logs in with their email.
(6) "Anti-social forces" refers to members or affiliates of designated violent groups, related organizations of designated violent groups, and other anti-social organizations that engage in activities contrary to public welfare.


Article 3 (Notification)

1. Notifications from our company to members will be made in a manner deemed appropriate by us, such as via email, in writing, or by posting on this site, unless otherwise specified in the terms of use or other regulations.
2. Based on the provisions of the previous section, when our company notifies members via the sending of electronic mail or by posting on this site, such notification to members shall take effect from the time of sending the electronic mail or posting on this site, respectively.


Article 4 (Regarding Membership Registration)

1. Those who wish to become members (hereinafter referred to as "membership applicants") must apply for membership in the manner prescribed by our company, and membership registration will be established when our company sends a notification of acceptance in the manner prescribed by our company. Furthermore, membership applicants shall apply after agreeing to the contents of the terms of use, and at the time the membership applicant applies for this service, our company will consider that the membership applicant has agreed to the contents of the terms of use.
2. When registering as a member, you must provide accurate information without any falsehoods. If there are any changes to the member's registration information, the member shall promptly follow the prescribed procedures.
3. Minors may not apply for registration without the prior consent of a qualified legal representative.
4. The information of members registered or submitted based on the terms of use, as well as the information obtained by the company through the use of the service by members, shall be handled in accordance with the company's "Privacy Policy" as separately stipulated.
5. Notwithstanding the provisions of the preceding items and other terms of use, our company may refuse membership registration for applicants and members who fall under any of the following items without prior notice or consent to the relevant member. Furthermore, even after membership registration is approved, we may cancel the membership registration. In the event of cancellation of membership registration, all rights held by the member against our company will also be canceled.
(1) If you have had your membership suspended or revoked due to a violation of these terms of use.
(2) When there are false statements, errors, or omissions during member registration
(3) When there is a risk of failing to fulfill obligations based on the terms of use, etc.
(4) When the company determines that a member of an anti-social force or their associates, or someone who may be related to them, is involved.
(5) When the company deems it inappropriate for other reasons


Article 5 (Regarding Password Management)

1. Our company and this service do not intervene in the management of members' passwords. Members must not disclose, lend, share, transfer, sell, or engage in any other acts regarding their passwords to third parties, and must manage them strictly to prevent any leakage to third parties. Our company considers all usage and other actions performed with a member's password as being conducted by the member.
2. Our company is not responsible for any damages caused by insufficient management of passwords, user errors, or use by third parties by members.
3. Members must immediately contact us if their password is known to a third party or if there is a suspicion that their password is being used by a third party, and they shall follow our instructions if any are provided. In this case, we may suspend the member's password and other related information as a fraudulent account.
4. Members are obligated to change their passwords regularly, and the company shall not be held responsible for any damages arising from the failure to fulfill this obligation.


Article 6 (Regarding Newsletters, etc.)

Members agree that the company may send information regarding this service, notifications about system maintenance, and other information deemed appropriate by the company to members via means such as email.


Article 7 (Regarding Changes to Notification Matters)

Members must promptly notify the company using the prescribed form if there are any changes to the information submitted at the time of application for membership.
Notifications to members from our company will be considered to have reached the members when sent to the contact information provided by the members to our company, at the time they would normally be expected to arrive.


Article 8 (Regarding Withdrawal)

Members can withdraw from the membership by following the procedures specified by us. Withdrawal will be completed after the withdrawal process at our company is finished.
In the event that a member passes away or there are other reasons that make it impossible for the member to utilize their membership, the company shall consider that the member has withdrawn at that time and may suspend the use of the member's password.


Article 9 (Provision of Member Registration Information to Third Parties)

1. Our company may provide member registration information to third parties in the cases specified below.
(1) In case of the individual's consent
(2) If requested to disclose registration information by a court, public prosecutor's office, police, tax office, bar association, consumer center, or any other authority with similar powers, and if the company determines to comply with such request
(3) When disclosing to the insurance company for the purpose of claiming insurance benefits
(4) When transferring the member's order information or application information to a contractor for the provision of products and other related services.
(5) When disclosing to the business operator to whom payment settlement is entrusted
(6) When we outsource all or part of our business operations to a third party
(7) When disclosing to those who have a confidentiality obligation to our company
(8) When necessary for the exercise of our rights
(9) In the event of business succession due to merger, business transfer, or other reasons, when disclosing to the party succeeding the business
(10) When permitted by the Personal Information Protection Act and other laws and regulations
(11) Other cases where our company deems disclosure to be appropriate


Article 10 (Regarding Changes and Cessation of the Service)

We may change the content or specifications of this service, or suspend or discontinue it, without prior notice to members, for the purpose of proper operation of this service. We shall not be liable for any damages or disadvantages incurred by members due to such changes, suspensions, or discontinuations.


Article 11 (Prohibited Actions by Members)

1. Members must not engage in the following acts when using this service.

(1) Acts of using this service for fraudulent purposes
(2) Acts that infringe on intellectual property rights, portrait rights, publicity rights, and other rights
(3) Acts that infringe on privacy
(4) Acts of defamation, acts of insult, and acts that interfere with the business of others
(5) Acts linked to crimes such as fraud
(6) Acts that violate the Act on the Prevention of Unauthorized Access, acts that fall under the crime of obstruction of business by destruction of electronic computers (Article 234-2 of the Penal Code), and acts of unauthorized manipulation of our company's and others' computers.
(7) The act of transmitting or providing harmful programs such as computer viruses, or recommending such acts.
(8) Any other criminal acts or any acts that violate laws and regulations
(9) Acts of tampering with or deleting information of our company, members, or other third parties
(10) Unauthorized use of our company, members, or other third parties' facilities, causing disruption to their operation.
(11) Any business activities conducted by the member using their status without obtaining our approval
(12) Acts that violate laws, terms of use, or public order and morals
(12) Acts that interfere with the operation of this service or acts that damage our trust
(13) Other acts deemed inappropriate by our company

2. If a member violates the terms of use, resulting in any damage to our company, we shall be entitled to claim compensation for damages from the member.


Article 12 (Scope of Our Responsibility)

1. We do not guarantee that there are no defects or bugs in the content of this service.
2. We do not guarantee that members will not suffer damages from harmful programs such as computer viruses when using this service. We also accept no responsibility for any damages arising from such issues.
3. We will not bear any communication costs or other expenses incurred by users when using this service.
4. In any case, our company shall not be liable for any loss of profits, indirect damages, consequential damages, special damages, attorney fees, or any other damages not specified in this article.
5. Our company shall not be liable for any damages incurred by members due to force majeure such as natural disasters, disturbances, riots, fires, power outages, etc., regardless of the nature of the claims based on breach of contract, tort liability, or any other legal grounds.
6. Our company shall not be responsible for the accuracy of information obtained through the use of this service, or its suitability for any particular purpose.
7. Our company shall not be liable for any damages arising from information obtained through the use of the services on this site.
8. In the event that a dispute arises between a member and another member or a third party regarding the information and services provided through this site, the member shall resolve it at their own expense and responsibility, and shall not cause any damage to the company.
9. Our company shall not be liable for any obligations arising from transactions related to the sale of goods between members and third parties conducted through this site, as well as any disputes arising from other transactions.
10. In the event that the Company determines not to restore all or part of the Service due to force majeure or other reasons not attributable to the Company as stated in the previous section, the Company may notify the members and discontinue all or part of the Service.


Article 13 (Governing Law and Jurisdiction)

The governing law for the establishment, effectiveness, and interpretation of the terms of use shall be Japanese law. Furthermore, for any disputes arising between our company and members or third parties related to the terms of use, the court having jurisdiction over the location of our company shall be the exclusive court of first instance by mutual agreement.


Article 14 (Regarding Changes to Terms of Use, etc.)

We may revise the terms of use and other related documents from time to time. After the revision of the terms of use, the revised terms will apply. Furthermore, if a member uses the service after the revision of the terms of use, it will be considered that they have agreed to the revised terms.


Article 15 (Regarding Terms of Use)

If any provision of these Terms of Use is found to be invalid, it shall not affect the validity of the other provisions, which shall remain in effect.


Article 16 (Regarding the Purchase of Products)

1. Members can purchase products, etc. from us using this service.
2. Members who wish to purchase products, etc., shall apply for the purchase or use of products, etc., in accordance with the method separately specified by the company.
3. In connection with the application in the previous section, when the member clicks the button indicating their intention to place an order after confirming the delivery address, order details, etc. that the member has entered and registered, and subsequently, an email confirming the order details reaches the member from our company, a sales contract regarding the relevant product, etc. shall be established between the member and our company.
4. Notwithstanding the provisions of the preceding paragraph, in the event of fraudulent or inappropriate conduct related to the use of this service, the company may take appropriate measures such as cancellation or termination of the sales contract.
5. Delivery of products and services through this service is limited to within Japan.


Article 17 (Regarding Returns and Exchanges of Products)

1. Returns or exchanges of products are limited to cases of damage during delivery, defects in the product, incorrect delivery, counterfeit goods, pirated copies, or other reasons attributable to our company. Please note that even if you wish to exchange, there may be cases where an exchange cannot be made due to product shortages. In such cases, we will refund the payment for the relevant product.
2. Members shall apply for the returns and exchanges specified in the preceding paragraph in accordance with the procedures separately established by the company, and the company shall bear all shipping costs related to the said returns and exchanges.


Article 18 (Regarding Payment Methods)

1. The payment amount for products includes the total of the purchase price of the products, including consumption tax, and various related fees.
2. Payments for products purchased through this service shall be limited to payments made with a credit card in the name of the member themselves, or other payment methods separately approved by us.
3. In the case of payment by credit card, the member shall comply with the terms of a separate contract with the credit card company. In the event of any dispute arising between the member and the credit card company related to the use of the credit card, the member shall be responsible for resolving the matter with the credit card company.


Article 19 (Disclaimer Regarding Products, etc.)

1. Our company shall not be liable for any guarantees or burdens regarding the quality, material, function, performance, compatibility with other products, or any defects of the products sold through this service, as well as any damages, losses, or disadvantages arising from these, except in the cases specified in the preceding article.
2. Our company will fulfill the obligation to deliver the product by contacting the member's registered contact information in the event of issues such as an unknown delivery address, and by delivering the product to the specified delivery address at the time of purchase, thereby being exempt from the said obligation.


Establishment Date

July 9, 2024