inquiry
We sincerely apologize for the inconvenience, but we would like to inform you about the winter holiday period as follows. We appreciate your understanding and cooperation during this time.
■Winter Holiday Period
From December 28, 2024 (Saturday) to January 5, 2025 (Sunday)
■Shipping and Inquiries During the Closed Period
We will respond sequentially after January 6th (Monday).
Please be aware that it may take some time to respond.
Before contacting us, please check the "Frequently Asked Questions" below.
- - About Order Confirmation Email
- ・About Delivery Days
- ・About Order Cancellation
- ・For other frequently asked questions, click here
If your issue is not resolved above, please contact us using the email form below.
If you have any inquiries regarding the products you ordered,Please be sure to enter your order number.
To Customers Who Do Not Receive Emails from Our Store
Due to security settings of carrier emails and free emails, there are many cases where emails do not arrive. When making inquiries, please check the following information to prevent troubles.
▼Customers using carrier email addresses (DOCOMO, AU, SOFTBANK, etc.)
[Blocked by spam filter]
Please set up the reception list settings to allow emails from 【contact@andor-online.com】. If you are unable to receive emails despite having set up the reception list, please change the level of "spoofing regulation."
▼Customers using free email addresses (such as Gmail, Yahoo! Mail, etc.)
[It is in the spam or promotions folder]
There is a possibility that it has been automatically sorted into spam, trash, or promotion folders. Please check the sorting (filter) settings for incoming emails of each free email service.